Table of Contents
Section A. Planning for Sticky Situations—Getting
Ready
Intro to Section A.: A Word About Goals (in a Sticky World)
How to find what you really want. Setting goals is important, but
resetting is
vital!
Chapter One… Planning Smooth Schedules
How to use this tool for minimum stickiness and maximum efficiency. And make
all your employees happy too!
Chapter Two… Organizing Great Meetings
How to hold down the sticky points, so that your employees can’t wait for the
next one!
Chapter Three… Keeping High Quality/High
Productivity/ High Morale
Help your employees to destickyize
their own work—high performance
will result!
Chapter Four… (How Not to Get Stuck When)
Recruiting and Hiring
Finding, hiring and keeping winners!
Section B. Managing Sticky
Situations—Day-to-Day
Chapter Five… Real Motivating
How to help employees get unstuck— and watch them motorize and energize
(and you too!)
Chapter Six… Smooth Delegating
How to give out jobs… and actually have them get done!
Chapter Seven… Teflon Appraising
for Effective Performance Evaluation
How to better use this valuable tool… with or without raises!
Chapter Eight… (Non-Sticky) Teamwork
How to inspire groups to just plain, work better, together!
Chapter Nine… Resolving Sticky Conflicts
How to get up the courage to handle scary employee situations!
Chapter Ten… Disciplining and Firing—‘almost
always Sticky
How to do it (when you have to): safely and calmly while staying
out of court!
Section C. The Sticky Challenge of Balancing—
Work, Home and Health
Chapter Eleven… Managing Energy, Time
and Sticky Stressors (in that order)
Yes, it really IS possible!
Chapter Twelve… Managing Change
in a Sticky World
How to embrace it, and see it as only golden, unresolved opportunities!
Chapter Thirteen… The Completely Balanced
Manager (work and home)
How to get the total job done, smoothly and happily!
Bonus Section. Sticky Legal Stuff Every Manager and
Supervisor Should Know
(but didn’t want to ask)
such as:
“How deep can I really go, discussing her problems at home?”
“He said his outfit is for religious purposes, but it’s spooking customers
away!”
“Can I just outright ask her if she’s pregnant?”
“Are you sure that’s alcohol you smell on his breath?”
